Frequently asked questions:

11.16.20 Update

Our Taproom will be closed for Patio and Dine-in service for the next 3 weeks. We will be OPEN for curbside & delivery. Please take note of our new hours:

Curbside & Delivery Hours:

Monday- Closed

Tuesday-Thursday 2-8pm

Friday-Sunday 12-8pm

We hope you all stay safe and healthy out there! We look forward to being back open for dine-in guests in a few short weeks.

11.3.2020 Update

 

An important message to our wonderful Mug Club Members, Customers, Friends...

 

This pandemic has presented yet another hurdle. For us to stay in compliance and therefore keep our business license and the jobs of the remaining 23 people we have employed, we have to follow these new rules.

 

All dine-in customers must make reservations. We will no longer be able to allow walk-in customers. All to go orders must be placed for curbside.

 

To keep our doors open, we must ask every customer that enters our building for their full name and phone number. We know this makes some folks uncomfortable but we at Witch's Hat Brewing Company, want you to know that we will keep your information safe and will not use it for anything that is not required by law.

 

This has been incredibly stressful for our staff, as our crew wants you to have nothing but a good experience at The Hat. This step adds time, and an extra inconvenience to you, and for that we are so sorry. In an attempt to make this easy on everyone we have added fields to our reservation system that allow for you to add the contact information for yourself and everyone in your party to your reservation.

 

Thank you for your patience as we weather this storm. We are sincerely grateful for the support we have received since the day we opened our doors, but especially during this pandemic. Together we will get through this, and we will be stronger for it.

 

FAQ

 

Q. When do I come into the building if I have a reservation?

A. You will receive a text that will let you know that your table is ready, that is when you should enter the building. If you arrive early, please give us a call at 248-486-2595, to let us know that you are here. Please stay in your car until you receive our text inviting you into the building.

 

Q. I just want to get a growler filled, can I walk in and get it filled?

A. We are happy to fill your growler! Please place a curbside order and we will get your order filled. Please do not walk into the building.

 

Q. Do I need a reservation to sit on the patio?

A. No, but we will be required to gather contact information for every person who is on our patio.

 

Do I Have To Wear A Mask When Visiting Your Brewery?

 

Yes, you 100% need to be wearing a mask. Guests will be required to wear a mask upon entering, leaving and moving around our brewery. Unless you are sitting down, you must be wearing a mask. This also includes our patio.

Do I Have To Give You My Name And Phone Number To Dine In?

Yes, according to MDHHS all guests dining in, whether it be inside or outside, must give their full name and phone number to assist with contact tracing. 

What will Witch's Hat Brewing Co. do with my information?

We will keep your information private. The only time your name and phone number would be disclosed would be in the case that the MDHHS requests it for contact tracing purposes. 

Do I Have To Give You My Name And Phone Number To Order Curbside?

 

No, this is only a requirement for our guests dining in. 

Do I Have To Give You My Name And Phone Number To Visit The Patio?

Yes, according to MDHHS all guests dining in, whether it be inside or outside, must give their full name and phone number to assist with contact tracing. 

Can I Bring My Child To The Brewery Right Now?

 

We are so happy to announce that we are now welcoming well behaved children who are able to properly wear masks back at our brewery for both inside and outside dining! We are recommending ages 5 and over, but we know some kiddos can really rock a mask! Please note that children must be properly wearing a mask at all times, unless seated at their table. For the health and safety of our customers and employees, we are asking parents to please keep children at your table and to not let them wander around the brewery.  If your kiddo is too young or unable to properly wear a mask for any reason, we kindly ask that you order from our contact-less curbside pick-up service rather than dining in with us.

Can I Have A Dog On Your Patio Right Now?

 

Yes! We are happy to now welcome back our four-legged friends on our patio.

 

 

How Can I Make Reservations?

 

You can make reservations by clicking here!

How Do I Check In For My Reservation?

 

Everything will be handled via text! Once you make a reservation, you’ll get a text or email confirming that. Please do not come into the brewery until we text you to let you know your table is ready.

Where Should I Go While I Wait For My Table?

 

We recommend you staying in your car. Please do not line up outside our brewery. While waiting, you can also visit our outside patio and enjoy a beer. Our patio is walk-up service only and there must be a seat available, in order to receive service. Masks are required on the patio as well.  

 

Where Can I Find A Menu?

 

You can find a menu here!

Are You Allowing Growler Fills?

Yes, we are now accepting growler fills with some protocols set in place. Please read below:

 

1. We are now accepting glass, stainless steel, CO2 and pop-top growlers at our brewery. We will NOT accept any narrow neck growlers, our growler tubes must be able to fit inside the container and properly fill it.

2. We will only fill growlers/howlers that are 64oz or 32oz fills. We will not fill any other sizes than those.

3. Please be aware that we are required to clean your growler and it will take a few extra minutes to do so.

4. We must be able to seal your growler and will not accept any containers we cannot properly seal and label.

5. Per protocol set by the Department of Agriculture, if you bring in a growler from another brewery, we are required to put our brewery sticker over their logo, to properly label that it was packaged by our brewery.

Thank you for understanding!

Can I Buy Merch?

 

Yes you can! You can either purchase merch while visiting our brewery or you can purchase merch online for curbside pick-up. To view our merch online, please click here!

Do You Accommodate Large Groups?

 

For the health and safety of everyone, groups must be 6 people or less at this time. No groups of over 6 will be allowed into the brewery.

Are You Taking Cans Back At Your Brewery?

We are now accepting can returns at our brewery! Please note that there is a limit of $20 a day, per customer. 

Reopening Phases

Taproom Reopening Phases and Policies:

PHASE ONE:

  • We will be opening at 50% occupancy on June 17, by reservation only.

  • We will still remain open for curbside pick up and growler refills. Starting on June 17, our hours will be Monday-Thursday 2-9pm and Friday-Sunday 12-9pm.

  • Starting on June 17, we will be discontinuing delivery service.

  • You must make a reservation online before entering the pub. 

  • During this first phase of our opening, we will only be doing 1 round of reservations per day, to ensure our policies and practices are being properly handled while we transition.

  • We will only be able to accommodate walk in guests on our patio in our phase 1 of our re-opening.  Limited contact Curbside pick up will still be the only way to place an order unless you have a reservation and are dining in, or you walk up and get a free seat on our patio.

  • Our patio will be walk up, window service only. Please note, a seat must be available for you to use for us to be maintaining distancing and proper spacing. We will not be able to accommodate guests who do not have a seat. You must have a seat to be able to eat and have a beer on our patio. The patio area will be walk-up service only, and no table service. Our guests will walk to our sliding walk up window to place their orders and retrieve their beers and food. 

  • Guest will be required to wear a mask upon entering, leaving and moving around our brewery. Unless you are sitting down, you must be wearing a mask. This also includes our patio.

  • When you have a reservation; upon arrival, please stay in your car until you receive a text notification that your table is ready.

  • Our staff will be health screened in accordance with Oakland County standards every shift.

  • We will continue our sanitizing practices by sanitizing high contact surfaces every 30 minutes.

  • We will have table side service available for all reservations made. Our staff will be serving you while wearing masks and gloves.

  • Sanitizing stations will be available throughout the building for customer use. Please use them.

  • We will be removing all bar stools from the brewery for phase 1.

  • For a temporary amount of time, kids and dogs will not be allowed in our brewery or on the patio. We will be phasing into welcoming back our little friends, as well as our four legged friends. Phase 1 will be adults only (18+ years) in our taproom and on our patio.

  • Our menus will be available by use of a QR code on each table or by a throw away menu.

  • To help keep things as sanitary as possible, payment by credit card is preferred.

  • We will remain OPEN for curbside FOOD, GROWLER fills and refills, and CANS OF BEER for purchase.

  • Our staff will ask you a couple of questions regarding your health upon arrival. If for any reason you are not feeling well or showing symptoms of the virus, please stay home.

 

PHASE TWO: (OUR CURRENT PHASE)

  • We will be doubling our reservations to add a lunch seating.

  • We will still remain reservation only inside and our patio will continue being on a first come first serve basis, with walk-up window service. 

  • Reservations will be given priority but walk-ins will be welcomed.

  • Children (age 5+) old enough to properly wear a mask, are welcomed back for dining inside and on our patio.

  • Dogs will be welcomed back to our patio.

  • Children of all ages will be welcomed back, both inside and outside on our patio.

 

PHASE THREE: 

  • We will be increasing our occupancy and turns of tables as guests leave.

  • We will be bringing back some bar stools, both inside and out.

 

PHASE FOUR:

  • We will be back to 100% occupancy.

  • All bar stools and  tables will be returned.

Employee Practices:

  • Our staff will be health screened in accordance with Oakland County standards every shift.

  • We will continue our sanitizing practices by sanitizing high contact surfaces every 30 minutes.

  • Our staff will be serving you while wearing masks and gloves.

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Witch's Hat Brewing Co.

601 S Lafayette
South Lyon, MI 48178
(248) 486-2595

info@witchshatbrewing.com